Shipping & Processing

Processing Time

Since every scrunchie is carefully handcrafted, standard processing time is typically 3 business days before shipping. During peak periods (such as holidays), this time may be slightly extended. 

Shipping Methods

We use Royal Mail to ensure reliable delivery for all orders.

Shipping Costs

Shipping fees vary depending on the total quantity of items in your order and your delivery address. Costs typically range from £3 to £20. The precise cost will be calculated automatically once you enter your delivery address during the checkout process.

Important Shipping Disclaimer

Please note that all delivery times are estimated and are not guaranteed. Once your package has been handed over to the shipping provider, the arrival time is outside of our control and depends entirely on the selected service.

Lost or Stolen Packages

Flairloom Studio is not liable for packages that are lost or stolen after delivery confirmation. Please ensure your shipping address is entered correctly at checkout. Flairloom Studio and Royal Mail cannot be held responsible for any delivery issues or lost packages resulting from an incorrectly entered address.

We cannot be held responsible for: 

  • Mistakes made by shipping couriers (e.g. severe transit delays). 
  • Damage to orders incurred during the delivery process by the postal service. 
  • Issues related to delivery to a P.O. Box address. 
  • Packages lost or stolen after the courier confirms delivery. 

Returns & Exchanges

Our Policy

To ensure the perfect fit, we don't assemble our scrunchies until you order them. Because each piece is customized with your specific elastic core diameter preferences, we do not accept returns, exchanges, or cancellations unless the item is faulty.

If you believe your item is defective, please contact us immediately at support@flairloomstudio.com within 14 days of receiving your order, including photographs of the issue.

Unused e-gift cards can be returned for a full refund within 90 days of the original purchase date. Please note that once a gift card has been redeemed—even partially—it is no longer eligible for a return or refund.

Handmade Variation

Please remember that every scrunchie is meticulously handcrafted by our family team. Slight variations in size, stitching, or the placement of the fabric pattern are unique characteristics of buying handmade items and do not qualify as defects.

If you have a specific question about your shipment, please contact us at support@flairloomstudio.com and provide your order number so we can assist you.